Welcome to the Sitrah website (the “Site”).

Please review the following terms and conditions of use, which govern your use of the Site (the “Agreement”).

Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement each time you use the Site.

You should not use the Site if you do not agree to the terms under this Agreement.

Site Transactions

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Right to Change Site

We reserve the right, at any time and at our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through it, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fee(s) charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Site Contents

Unless otherwise noted, the Site and all materials on it including texts, images, illustrations, designs, icons, photographs, video clips and other material and the copyrights, trademarks, trade dress and/or other intellectual property associated with such texts, images, illustrations, designs, icons, photographs, video clips and other material (collectively known hereafter as the “Contents”) are either owned, controlled or being used under license by Sitrah and/or its associated entities.

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

Unless otherwise specified, the Site and the Contents are intended to promote Sitrah’s products and services in Singapore and in other countries Sitrah delivers to. The Site is controlled and operated by Sitrah from its offices in Singapore, Singapore.

User Comments, Feedback, and Other Submissions

Sitrah is pleased to hear from you and welcomes your comments regarding our products and services. However, Sitrah’s policy does not provide for the consideration of creative ideas, suggestions, proposals, plans, or other materials other than those we have specifically requested (collectively known hereafter as the “Comments”). If you happen to send us certain specific Comments, with or without out a request from us, you hereby agree that Sitrah may, at any time, without restriction, edit, copy, publish, distribute, translate and/or otherwise use in any medium any Comments that have been forwarded to us and we shall be under no obligation:

  • to maintain any Comments in confidence;
  • to pay compensation for any Comments; or
  • to respond to any Comments.

Sitrah has the right but not the obligation to monitor and edit or remove any Comments.

Please note that by submitting Comments to us, you are agreeing that your Comments does not and will not, in time to come, violate any right of any third party, including copyrights, trademarks, privacy or other personal or intellectual proprietary rights. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Sitrah or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Sitrah takes no responsibility and assumes no liability for any Comments posted by your or any third party.

Personal Information Submitted Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which will be displayed when you submit your personal information on the Site (the “Privacy Policy”). This Agreement incorporates by reference the terms and conditions of the Privacy Policy

Product Information

Sitrah products displayed on the Site may or may not be available in Sitrah outlets.

The prices displayed on the Site are quoted in U.S. Dollars.

Certain products may only be made available exclusively through the Site. These products have limited quantities and are subject to return only through the Site and in accordance with the Returns Policy.

Likewise, certain products may also be made exclusively available at Sitrah outlets and are subject to return and/or exchange only at our outlets.

Some of our products may not be returned. Please refer to our Returns Policy for further details.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).


We have made every effort to display the colours of the products that appear at the Site as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

Links to Other Web Site and Services

The Site may contain links to other websites that are not under the control of Sitrah. We would like you to note that: we have no responsibility over the linked websites and linking does not constitute our endorsement of any linked website. Links are provided solely for the convenience and information of the Site’s users.


The materials on the Site are provided “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Sitrah expressly disclaims any duty to update or revise the material on the Site, Sitrah may, from time to time, modify the material at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Sitrah shall not be liable for any damages of any kind related to your use of the Site.


You agree to defend, indemnify and hold Sitrah harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

Dispute Resolution

Mindful of the high cost of litigation both you and Sitrah agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to and/or settle the Dispute, where applicable.

Notices shall be sent:

  • to Sitrah at: insert address, or
  • to you at: your last-used billing address or the billing and/or shipping address in your online profile.

Both you and Sitrah agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.

Choice of Law

This Agreement shall be construed in accordance with the laws of the Republic of Singapore, without regard to any conflict of provisions. Any dispute arising under this Agreement shall be resolved exclusively in accordance with the laws of the Republic of Singapore. The waiver of any provision under this Agreement shall NOT be construed to be a waiver of any other provision or of Sitrah’s right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Site.


These terms are effective unless and until terminated by either you or by Sitrah. You may terminate this Agreement at any time. Sitrah also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.