Our Commitment to Privacy

We, Sitrah, our affiliates and subsidiaries value our customers and respect your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience and to communicate to you information pertaining to our products, services, contests and promotions.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when, if at all, we share it with third parties. Our policy also describes the choices you can make about how we collect, use, and disclose your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the Last Updated date that appears at the top of this policy. You can browse our site without providing any personal information. However, if you choose not to provide us with certain personal information, it may result in your being unable to use certain services or features offered by us.

We may use your personal information in the following ways:

  • To process and fulfil your order(s) including sending e-mails to confirm your order status and shipment details
  • To process merchandise returns
  • To administer and fulfil contests, loyalty programmes and other promotions and rewards schemes etc. which you may participate in
  • To help us address problems with and improve our website design, products and services
  • To enhance your shopping experience
  • To help us learn more about your shopping preferences
  • To understand your shopping interests and purchasing history so that we can tailor offers and promotions to you
  • For our internal business purposes – for example, to analyse trends and statistics, for audits, to develop new products, to enhance our websites, to improve our services, to identify usage trends, to determine the effectiveness of our promotional campaigns etc.
  • To protect the security or integrity of our websites and our business
  • To contact you, where necessary, regarding your transactions with us, changes to our terms, conditions and policies and/or for other administrative purposes
  • To send you – via e-mail, postal mail, telephone, text message or any other means – information about our products, services, contests, and promotions, unless you have directed us not to contact you with regards to promotional communications
  • Any other use relating to our products and services, as may be required by us from time to time

If you have any questions about our privacy policy, please contact us through any of the following means:

E-mail us at the following e-mail address:


OR fill in the form at our Contact Us page.