FREQUENTLY ASKED QUESTIONS
Are Sitrah clothings designed and sewn by Sitrah’s own team?
Most of the apparels on the Sitrah website are originals that have been put together by Sitrah’s own design team. However, Sitrah may, from time to time, sell apparel that it sources from 3rd party suppliers. Such apparel will be indicated as an “Imported” product under the Description and/or Features section on the product page.
How do I pay?
All products on Sitrah’s online store are priced in US Dollars. We accept payments via PayPal which typically facilitates payments using the following means: Mastercard, Visa or other payment modes accepted by PayPal. Please have your credit and/or debit card details available when you place an order.
Can I pay via bank transfer or cheque payment?
At present, Sitrah’s online shop only supports payments via PayPal and bank transfer. We do not accept cheque payment currently.
Refunds & Exchanges
I changed my mind on a recently purchase product. Can I request for an exchange or refund?
We take pride in providing our customers with good value products. If, for any reason, you are dissatisfied with a purchase, we will facilitate a refund to or an exchange for you.
Read more about Refunds and Exchanges on our Returns Policy.
Gift Vouchers | Gifts
Can we store the balance value of E-Gift Vouchers?
We will not store or refund the unused balance. Thus, we encourage you to purchase item(s) of at least the same value as the E-Gift Voucher.
If your purchase is more than the value of your E-Gift Voucher, we will charge the remaining balance to your credit card, debit card and/or vis-a-vis any other mean facilitated by PayPal.
Can we use multiple E-Gift Vouchers for a single transaction?
Each E-Gift Voucher is redeemable for a single online transaction only.
Can I purchase a gift and have it sent to a location other than my primary address?
Currently, Sitrah can ship to up to 2 delivery addresses on a single purchase when the “Gift Wrap” option is selected. When you select the “Gift Wrap” option on My Shopping Cart, you will be asked if you wish to send gift to a different location. If so, you will be prompted to provide an additional address at the Checkout stage. Shipping charges will be applied to the second address accordingly.
Can we choose the Gift Wrapper?
We do not offer an array of gift wrappers at the moment and use a custom wrapper and card for your gift.
Nonetheless, we hope that it’ll still brighten up that special someone!
Do you deliver overseas?
Yes, Sitrah delivers locally, in Singapore, as well as internationally.
What are your delivery charges?
Our delivery charges are set out in accordance to the number of items purchased on an order and the delivery destination i.e. Receiving Country.
We use reliable postal services and offer competitive delivery charges. Please refer to our Shipping Policy for further details.
When can we expect to receive our orders?
The transit time for delivery within Singapore is 3 Working Days from confirmation of order whilst the transit time for international delivery is 10-15 Working Days from confirmation of order. Please refer to our Shipping Policy for further details.
Can I track my order?
Yes. Online shopping with Sitrah provides you with the ability to track all orders from the moment they leave our stores until the time they arrive at the delivery location. You will be able to track the progress of your shipment by logging into My Sitrah Account at any time of the day.
In the unlikely event your shipment does not arrive within the specified time, please contact our Customer Service desk and we will appoint a Customer Service officer to assist you in tracking your shipment and ensure speedy recovery.
Does Sitrah have a physical shop?
Sitrah’s online business is operated from the vibrant city of Singapore. Sitrah does not have a physical shop and our clothes are sold mostly online. However, we do, from time to time, participate in trade shows/ fairs in and outside of Singapore. Check out our Facebook and Instagram pages to keep track of our participation at such events.